Les Couleurs
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Delivery Rates

1. For local orders, please allow at least one business day for us to process and prepare the shipment. 

2. Same day delivery will be sent before 6pm with HKD$150 additional charge. 

3. All our products are hand delivered, the actual time of delivery cannot be guaranteed. 

4. If a specific time is required, there will be HKD$150 additional charge. 

5. We deliver to most, but not all, parts of Hong Kong. Our standard rate of delivery is automatically added at checkout depending on the delivery area selected. 

6. If the wrong delivery area is selected, and the actual delivery rate is more than the selected delivery rate, a delivery surcharge, must be paid in full prior to delivery. 

7. In cases where the actual delivery rate is less than the selected delivery rate, a refund of the difference will be given.

8. If there is a surcharge or a refund, we shall contact you as soon as we receive your confirmation.

9. For a surcharge, we will send you a payment link for you to pay the difference.

10. Please make sure that the recipient will be at the address on the expected delivery date.   

11. If an order must be redirected, we will implement a delivery surcharge.

12.  Once the order is delivered, we do not refund.

13. If the delivery is refused by the recipient, we do not refund or replace any item.

14. We do not deliver flowers to PO Box numbers, incomplete or incorrect addresses.

15. Please make sure that all addresses are complete and correct. 

16. Colours.hk Limited cannot be held responsible for delayed deliveries. Traffic conditions or accidents may delay delivery. In the case that this happens, we will contact you as soon as possible.

17. If Typhoon Signal Number 8 or higher is hoisted, or a Black Rainstorm Signal is enforced, we will make another attempt to deliver the order within 24 hours at no additional cost.

18. Urgent or specific time delivery during the Valentine's Day period (Feb 12 - Feb 15): 
- Urgent Delivery, additional $200 surcharge
- Specific Time Delivery, additional $500 surcharge