Les Couleurs
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Terms & Conditions

General Terms of Use

1. Floever.hk is a website owned and operated by Colours.hk Limited. By ordering products and using this website, you agree to comply with and be bound by the following Terms & Conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. We reserve the right to alter these terms at any time we choose, and each change will take immediate effect.

2. If there are inconsistencies between the English and Chinese versions of the website’s Terms and Conditions, the English version is considered supreme.

Pricing and Transactions

3. All prices listed on our website are accurate and in Hong Kong dollars. Customers should take note that the prices published on the website exclude the cost of delivery or shipping. Additional cost for delivery or special arrangement will be added to checkout amount.  


4. Each online discount or promotion code is not available for use with other discounts. Please note that individual offers may not be used in conjunction with other offers, and offers may not be applied to prior purchases. We reserve the right to apply discounts during certain periods of time only. We will not apply discounts to orders that have already been placed. 


5. As fresh flowers are sometimes seasonal, some flowers or colours may be under-supplied before delivery. Although every effort is made to deliver products that look exactly like those featured on the website, some items are limited. We reserve the right to substitute any product with an equal or greater value and better quality. When the substitution is significant, we will try to contact you via email or sms. Please note that foliage and sundries (including vases) may be substituted without notice.


6. Due to fluctuation of wholesale prices prior to peak season, prices indicated on this website are not applicable for deliveries one week before Valentine's Day and before Mother's Day. 


7. All credit/debit card payments are subject to automated validation checks by the paypal payment services and authorisation by the card issuer with information collected via the respective secure online payment systems. If the issuer of your credit/debit card does not authorise payment to us, we will not be liable for any delay or non-delivery.

Flower Quality

8. While Colours.hk Limited is dedicated to sending flowers of excellent quality, flowers, leaves and foliage are natural products. We hope that each gift we send will bring a smile to the recipient’s face. The life span of natural products may be affected by a number of conditions – where they are kept, how they are taken care of and how they are handled. In order to ensure that your flowers live for as long as possible, please read our "Tips on Flower Care". We try to ensure that flowers are of high quality and resemble the photos, but this is not a guarantee.

Satisfaction Guarantee

9. Our 100% satisfaction guarantee only applies to the products and our services that we have direct control over. 

10. A summary of our resolution policy is listed below:

  • If we are unable to complete your delivery, we will refund you in full.
  • Flowers are perishable and natural. For this reason, Colours.hk Limited is unable to accept returns. If you are unsatisfied with the flowers you have received, we encourage you to get in touch with our Customer Service hotline. We will deal with each case individually.


11. If you wish to make a complaint about any of the items you have received, please get in touch with our Customer Service department within 24 hours of receipt.

12. We are passionate about working with you to resolve your complaint and ensure that you are happy.

13. If you reach out to us on a holiday, Sunday, or Valentine's Day, or while the office is closed, we will get in touch with you by the next business day.

14. If you do make a complaint about the product you receive, please send us an email with a photo of the product you received. You also agreed to retain the original product as part of our investigation process.


15. By using this website you do so at your own risk and neither Colours.hk Limited, employees nor associates are responsible for any error, accident, hurt feelings or misfortune that should result or be incurred by such usage and or purchase or receipt or care of products, nor is the reliability, functionality or software guaranteed.

16. Colours.hk Ltd, associates, or employees will not be liable for any amount exceeding that of the monetary value spent by any customer.

17. All images, descriptive matter, specifications and advertising on our website are for the sole purpose of giving an approximate description of the goods. Whilst we endeavour to show an accurate colour image, you are advised that there may be variations in colour between the actual goods you receive and the image that you see on your monitor or TV screen.